Wayne Hiatt
(828) 557-3715
wayne@waynehiatt.com
Qualifications Profile
Experience/ Network
Engineer:
Skills: Areas
of Special Emphasis:
¾ Microsoft
o
Design, deploy,
administer, upgrade and troubleshot Server NT, 2000, 2003, 2008 / 2008 R2 and
2012 / 2012 R2 platforms
o
Active Directory,
DNS, DHCP, WINS, DFS, Certificate Services, File and Print Services, iSCSI, ADSIEdit, Group Policy
o
Hyper V 2008 R2,
2012 and 2012 R2
o
Lync 2010 and 2013
o
System Center
Configuration Manager
o
System Center
Virtual Machine Manager
o
IIS
o
SQL
o
Exchange 2003,
2007, 2010 and 2013 design, deploy administer and upgrade
o
PowerShell
¾ Cisco
o
ASA Configuration
and Administration
o
Routing and
Switching Design and Implementation
o
CUCM
Administration and Troubleshooting
o
UCS Experience
o
Wireless LAN
design and implementation
o
WLC and WCS
¾ Servers & SANs
o
Specialize in HP
and Dell Servers. HP and Tegile SANs
o
Spec, build and
deploy Servers and SANs in standalone, clustered and High Available
configurations; setup and config LUNs and vDisks
o
Configure various
hypervisors including VMWare, Hyper V and XenServer in standalone and failover
cluster environments.
o
Configure iSCSI
connections with MPIO
¾ Backup Solutions
o
Windows Backup
o
Symantec Backup Exec
o
Barracuda Backup Appliance
o
Dell AppAssure Backup Solution
¾ AntiVirus
o
Install, configure and maintain various AntiVirus
solutions
¾ Citrix user support and basic administration
¾ Barracuda products (Virus
and Spam Filter, Web Filter, backup solutions)
¾ Axis cameras and camera
software
¾ Linux administration and
installation and open source monitoring solutions
¾ Moodle LMS
¾ C#, Java and various
scripting languages
Desktop Support:
¾ Desktop Operating system
expertise including Windows 9x/2000/XP/Vista/7/8/8.1.
¾ Specializing in Microsoft product support and advanced
configuration
¾ Training users on network use and security procedures
¾ In-depth knowledge of MS Office 2000/XP/2003/2008/2013
Leadership/Customer Service:
¾ Communicate effectively with diverse populations from
top-level management to government officials to End users of various skill sets
¾ Providing superior internal and external customer
service
¾ Work with customers to determine network needs
¾ Educate customers on various options and positive and
negatives of each options and potential business impacts
Education: Western
Carolina University, Cullowhee, North Carolina, Cum Laude
Bachelors of Science in Computer Science, Graduated December 2007
Minors in Mathematics and Computer Information Systems
Certifications: MCP
ID 6310062
MCITP:
Microsoft Certified IT Professional
§ Lync Server Administrator 2010
MCTS:
Microsoft Certified Technology Specialist
§ Windows
Server 2008 R2, Server Virtualization
§ Microsoft Lync Server 2010, Configuring
§ Windows
Server Virtualization, Configuring
§ Windows
Server 2008 Network Infrastructure, Configuration
§ Microsoft
Exchange Server 2010, Configuring
MCP:
Microsoft Certified Professional
§
Managing and Maintaining an Microsoft Windows Server 2003 Environment
Cisco ID CSCO11488393
· CCNA
· CCNA Wireless
Achievements/ Ø Innovative problem-solving skills
Strengths: Ø Self-motivated,
dedicated, and proactive
Ø Excellent troubleshooting and analytical skills
Ø Proven ability to quickly
attain proficiency in emergent technologies
Professional Experience
Jul 2012 to Present Cherokee County Schools/Graham County Schools,
NC
Wide Area Network Engineer
Split between two K-12
school systems doing tasks that include daily maintenance, break/fix, special
projects and other tasks related to K-12 network and facilities maintenance. Activities
include network evaluation, day-to-day network maintenance, break fix, hardware/software
upgrades, network design and upgrades Project design and install includes:
server builds, virtualization, exchange install and migration, Axis
surveillance installation, Active Directory install and migration. Troubleshot
system errors, virus removal, train users on new technologies. Implement best
practices based on vendor. Improved network stability and functionality with
limited resources.
Ø
Identified weak
areas in infrastructure and worked to strengthen them, implemented Linux based
open source monitoring for proactive network outage response.
Ø
Migrated email
from hosted provider to internal Exchange 2013 with special configurations for
filtering student email
Ø
Deployed new
wireless networks and switching upgrades to 802.11ac and 10GBE
Ø
Maintained
Learning Management Systems with latest patch levels and software revisions
Ø
Implemented
System Center Configuration Manager 2012 for software deployment as well as
antivirus.
Ø
Was often the go
to person for complex tasks
Aug 2008 to Jul 2012 The Network Team, Inc,
Monroe, NC
Network Engineer
Work in a fast paced
self-directed environment that includes daily maintenance, break/fix, special
projects and ground up network builds. Managed multiple customers
simultaneously. Activities include network evaluation, day-to-day network
maintenance, break fix, hardware/software upgrades, network design, ground up
network build and overhauls. Project design and install includes: server
builds, virtualization, exchange install and migration, Active Directory
install and migration. Troubleshot system errors, virus removal, train users on
new technologies. Implement best practices based on vendor. Worked on small
networks through large enterprise networks. Always focused on providing the
highest customer service.
Ø
Stay current with
emerging technologies
Ø
Meet with
prospective customers to listen to and understand current network needs and
pain points, developed solutions and road maps for resolving issues
Ø
Worked with sales
staff on solutions for clients
Ø
Was often called
in on unique issues that required complex deep troubleshooting
Dec 2007 to Aug 2008
Westcare Health System, Sylva, NC
System Technician
Worked in a mid size health care facility providing
end user support including but not limited to account creation, hardware
installation, Citrix session and profile support, printer support, cable
installation and more. Troubleshoot issues as far as I could before sending to
tier 2 support technicians.
Ø Helped streamline the assignment of printers to users
via a KixTart script and Active Directory groups.
Ø Learned valuable skills regarding large scale networks
and Citrix server environments including roaming profiles and Group Policy
Ø Managed PHP intranet applications and databases.